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The process went exactly as advertised by Charles, the salesman. They protected everything, tore the old off, then delivered new shingles when they were ready to install and not before [some company's leave stuff on the roof for 2-3 days before their ready to install], installed and cleaned everything all in 1 1/2 days. All was done in day one with a portion of the second day for clean-up. Kyle was the Supervisor and Jose was the team leader. Very happy with the entire team and the entire job.